Feedback on Dr. Cockerell's quality of care and communciations with patients
Dr. Cockerell’s guiding principle is to give the best level of care to his patients. In 2020, he commissioned the professional services company, Equiniti, to understand what colleagues and patients think of his approach, diagnostic skills, medical practice, communication, and other aspects of his work.
Equiniti uses “360 Degree” feedback to get a complete picture of how a doctor is performing in their role. In Dr. Cockerell’s case, Equiniti surveyed more than 30 of his colleagues and patients to identify strengths and opportunities for professional development. We’ve shared the main results below.
Feedback from patients on Dr. Cockerell
Equiniti surveyed some of Dr. Cockerell’s patients to get their feedback on his treatment, approach, communications, and other aspects of his care. Patients were asked how much they agreed with the question and rated each in the following categories:
Overall score for Dr. Cockerell
95% of patients said that they were “very satisfied” with Dr. Cockerell, the other five percent said they were “fairly satisfied.”
Quotes from patients
Patients were asked to provide comments on Dr. Cockerell’s care, here’s a cross-section of their comments.
Professional feedback from other doctors and medical colleagues on Dr. Cockerell
Dr. Cockerell’s peers were asked about his performance in various areas and scored the quality of his work in one of five categories:
Diagnosis and medical treatment questions
This part of the feedback focuses on areas like diagnostics, procedure, clinical interactions, providing advice, and various other technical skills. We have shown the percentage of respondents who rated Dr. Cockerell as “Outstanding.”
Communications and interactions questions
This part of the feedback focuses on areas like communications with colleagues and patients, approaches to colleagues and patients, valuing skills, compassion, and leadership. We have shown the percentage of respondents who rated Dr. Cockerell as “Outstanding.”
Specialist neurology questions
This part of the feedback focuses on Dr. Cockerell’s specialty, neurology. We have shown the percentage of respondents who rated Dr. Cockerell as “Outstanding.”
Dr. Cockerell’s scores against the national average
Equiniti also provides information on how well an individual doctor is rated compared to national averages. Dr. Cockerell scored equal to or better than the national average across all questions except for:
Quotes from colleagues
Colleagues were asked to provide comments on Dr. Cockerell’s care, here’s a cross-section of their comments.
Equiniti uses “360 Degree” feedback to get a complete picture of how a doctor is performing in their role. In Dr. Cockerell’s case, Equiniti surveyed more than 30 of his colleagues and patients to identify strengths and opportunities for professional development. We’ve shared the main results below.
Feedback from patients on Dr. Cockerell
Equiniti surveyed some of Dr. Cockerell’s patients to get their feedback on his treatment, approach, communications, and other aspects of his care. Patients were asked how much they agreed with the question and rated each in the following categories:
- Yes, definitely
- Yes, to some extent
- Not really
- Definitely not
- Does not apply
- Was the doctor polite and considerate? 100% said yes, definitely.
- Did the doctor listen to what you had to say? 100% said yes, definitely.
- Did the doctor give you enough opportunity to ask questions? 100% said yes, definitely.
- Did the doctor answer all your questions? 95% said yes, definitely.
- Did the doctor explain things in a way you could understand? 90% said yes, definitely.
- Are you involved as much as you want to be in the decisions about your care and treatment? 95% said yes, definitely.
- Did you have confidence in the doctor? 95% said yes, definitely.
- Did the doctor respect your views? 90% said yes, definitely.
- If the doctor examined you, did he or she ask your permission? 100% said yes, definitely or yes, to some extent.
- If the doctor examined you, did he or she respect your privacy and dignity? 100% said yes, definitely.
- By the end of the consultation did you feel better able to understand and/or manage your condition and your care? 85% said yes, definitely.
Overall score for Dr. Cockerell
95% of patients said that they were “very satisfied” with Dr. Cockerell, the other five percent said they were “fairly satisfied.”
Quotes from patients
Patients were asked to provide comments on Dr. Cockerell’s care, here’s a cross-section of their comments.
- "Dr. Cockerell is absolutely amazing and I have been his patient for many years. He is always so polite, accommodating and kind, suggesting brilliant treatments that give me hope and a way to manage my condition. I cannot recommend him enough!"
- "Very good doctor - good at listening and explaining the diagnosis clearly."
- "Dr. Cockerell was thorough, polite, informative, and explained all aspects of what he was saying. He explained the different care routes carefully. He has a good and amusing patient manner.”
- "Dr. Cockerell managed to put my very panicked mind to rest after a frightening episode. I am pleased to have seen him and felt reassured and comfortable in his care."
- "I am very happy to have been referred to Dr. Cockerell."
- "The doctor has been very professional and courteous and suggested a treatment path. Mum was very unwell and dizzy, and as a family we want her back to full health and to feel better. We trust Dr. Cockerell can facilitate and help us achieve this."
Professional feedback from other doctors and medical colleagues on Dr. Cockerell
Dr. Cockerell’s peers were asked about his performance in various areas and scored the quality of his work in one of five categories:
- Unable to comment
- I have concerns
- Below expectations
- Good
- Outstanding
Diagnosis and medical treatment questions
This part of the feedback focuses on areas like diagnostics, procedure, clinical interactions, providing advice, and various other technical skills. We have shown the percentage of respondents who rated Dr. Cockerell as “Outstanding.”
- Diagnostic skill: 100%
- Performance of practical/technical procedures: 89%
- Management of complex clinical problems: 100%
- Appropriate use of resources: 77%
- Conscientious and reliable: 86%
- Availability for advice and help when needed: 93%
- Time management: 90%
- Commitment to improving quality of service: 73%
- Keeps up-to-date with knowledge and skills: 83%
- Contribution to the education and supervision of students and junior colleagues: 25%
Communications and interactions questions
This part of the feedback focuses on areas like communications with colleagues and patients, approaches to colleagues and patients, valuing skills, compassion, and leadership. We have shown the percentage of respondents who rated Dr. Cockerell as “Outstanding.”
- Spoken English: 93%
- Communication with colleagues: 86%
- Communication with patients, families, and carers: 75%
- Is polite, considerate and respectful to patients: 69%
- Is polite, considerate and respectful to colleagues of all levels: 71%
- Compassion and empathy towards patients and their relatives: 67%
- Values the skills and contributions of multi-disciplinary team members: 83%
- Takes the leadership role when circumstances require: 78%
- Delegates appropriately: 83%
Specialist neurology questions
This part of the feedback focuses on Dr. Cockerell’s specialty, neurology. We have shown the percentage of respondents who rated Dr. Cockerell as “Outstanding.”
- Interpret neuro-imaging in the emergency setting: 83%
- Lead and coordinate a multidisciplinary approach to chronic neurological disability: 75%
- Identify patients who are best served by subspecialty referral, eg for epilepsy surgery: 86%
- Communicate with patients who themselves have impaired communication skills: 100%
- Communicate effectively in writing with medical colleagues and patients: 100%
Dr. Cockerell’s scores against the national average
Equiniti also provides information on how well an individual doctor is rated compared to national averages. Dr. Cockerell scored equal to or better than the national average across all questions except for:
- Contribution to the education and supervision of students and junior colleagues
Quotes from colleagues
Colleagues were asked to provide comments on Dr. Cockerell’s care, here’s a cross-section of their comments.
- "Probably the best neurologist in London"
- "He has always been courteous, knowledgeable, and easy to reach. Very humble doctor and helpful to his patients and colleagues."
- "I attend MDT with him every Thursday. He is organised, an excellent time keeper, concerned for the care of patients, practical, and the type of Dr you can trust.”
- “Patients like his clear direct manner.”
- "Very good and efficient clinician, that I would recommend"
- "An excellent neurologist and good clinical colleague"
- "Approachable, friendly, kind, knowledgable, good doctor"
- "A leading neurologist of great skill and empathy."